Refund Policy

# Refund Policy

Last Updated: June 2026

At Opulean Cosmetics, customer satisfaction is our priority. We strive to provide high-quality cosmetic products and excellent service. Please review our refund policy carefully before making a purchase.

## 1. Eligibility for Refunds

Due to the nature of cosmetic and personal care products, we only accept refund or replacement requests under the following circumstances:

* You received a damaged product.

* You received the wrong product.

* The product arrived defective or unusable.

* The item was missing from your order.

To qualify for a refund or replacement, you must contact us within 7 days of receiving your order.

## 2. Non-Refundable Items

For hygiene and safety reasons, we do not accept returns or provide refunds for:

* Opened or used products.

* Products damaged due to misuse or improper storage.

* Products purchased during clearance or promotional sales unless defective.

* Change-of-mind purchases.

## 3. Refund Request Process

To request a refund or replacement, please contact our customer support team and provide:

* Your order number.

* A description of the issue.

* Clear photographs showing the damaged, defective, or incorrect product.

Email: [info@opuleancosmetics.com](mailto:info@opuleancosmetics.com)

Our team will review your request and respond within 3–5 business days.

## 4. Approved Refunds

If your refund request is approved:

* Refunds will be issued to the original payment method used for the purchase.

* Processing times may vary depending on your payment provider.

* Shipping charges are non-refundable unless the error was caused by Opulean Cosmetics.

## 5. Replacements

In certain cases, we may offer a replacement product instead of a refund. Replacement requests are subject to product availability.

## 6. Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and will be subject to this Refund Policy.

## 7. Private Label / OEM Orders

Customized, private label, OEM, and bulk manufacturing orders are non-refundable once production has commenced. Any issues regarding such orders must be reported immediately upon receipt.

## 8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: [opuleancosmetic@gmail.com]

Website: [www.opuleancosmetics.com](http://www.opuleancosmetics.com)

Phone: [03301036231]

Address: [Countryside Challe Memon Goth Gdap Town]